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HYDROLYNX : SERVICES

Training: High quality training is an extremely valuable component in the successful installation, operation, and maintenance of flood warning systems. Without proper customer training, the partnership between the vendor and end user will not be as successful. Since HydroLynx produces a total system, including both hardware and software, we can provide thorough training in all areas. Systems are installed with both hardware and software training as fundamental ingredients. Regular training classes are held at our facility as well as in the field. HydroLynx considers training one of our highest priorities.

Service: HydroLynx realizes that customers need service most in times of dangerous weather conditions. For this reason, customer service offers emergency response time whereby our experts monitor via modem a customer's base station computer to ensure its proper operation. Problems are fixed immediately or a back up system is provided via HydroLynx computers.

Hardware and software service schedules are available which list a complete assortment of services for the customer. These services cover routine as well as emergency services. Lists are gladly provided on request. Annual blanket service agreements can be arranged to suit your exact requirements.

Consulting: In house experts provide both hydrological and meteorological consultation as required by our customers. The dynamic Sacramento Hydrological Model has been used extensively by our Senior Staff Hydrologist. Interpretation of Corps of Engineer's models is also available to determine which model is best suited for a particular application. Our NovaStar Software can run both the Sacramento Model and various Corps models under the same scenario to evaluate which model produces the best results. Special modeling requests are gladly considered.

Field Engineering: HydroLynx Field Engineers cover both domestic and international projects with the most experience offered by any company. Since the late 1970's, our personnel have been involved in hundreds of projects including initial engineering, assistance with ordering equipment and services, installation, training and after-the-sale support. Our Field Engineers also perform on site service as required for speedy resolution of aggravating problems, often eliminating the need to return equipment to the factory.

Maintenance: In addition to the maintenance services provided by our field engineers and customer service personnel, HydroLynx offers both scheduled and emergency maintenance. Routine transmitter repairs are usually fixed at the factory within five working days. Emergency, same day service is also available for most equipment. Maintenance at the project site is offered either on a scheduled basis or on demand. Annual maintenance contracts are recommended to cover these services.

Installation: Installation is an optional service available to any customer. This service can be provided in various levels.

  • Level One-Turnkey Installation: Turnkey installation service makes HydroLynx responsible for the entire project, from application engineering to startup. This service is recommended for customers who have a limited capability of field service personnel or, for those who want the maximum in convenience and/or vendor liability.

  • Level Two-Installation Supervision: Installation supervision is available for customers who have a field service staff but who want HydroLynx expertise onsite for technical advice based on previous experience, etc. This service is recommended for any customer who can participate in the installation process. It provides additional hands-on training for the customer and reduces the overall cost of installation services.

  • Level Three-Partial Installation: The customer may want to perform the installation of the hardware but subscribe to HydroLynx installation of the base station and software system. This service is recommended for customers with capable field service personnel, but who would rather rely on HydroLynx expertise in the computer and software area. Cost of installation services is further reduced by this option. This level of service by HydroLynx ensures proper operation of the system or calls in additional service personnel on an "as needed" basis from the factory to complete a successful and timely system startup.

    In many cases, the level of installation service is left up to the recommendation of our staff based on their experience and the particular application. One of the above services is usually just right for a given project.

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Where to Order:
HydroLynx Systems, Inc.
950 Riverside Parkway,
Suite 10
West Sacramento, CA 95605

  • Phone: 916-374-1800
  • Fax: 916-374-1877

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